403 762 2160
403 762 2160

Toll free:
1 877 765 2160
Fax:
403 762 9421
Email Us

 

FAQs

How many years has your company been in business?

Bill’s Plumbing & Heating has been serving the Banff, Canmore, Lake Louise & the rest of the Bow Valley since 1985.  That's over 31 years of service excellence!


What are your hours, where do you provide service, & what forms of payment do you accept?

Regular office hours are Monday to Friday 8AM to 5PM. For Emergency  Service call 403-762-2160 or call Toll Free 1-877-765-2160.

We answer our phone 24/7 - we will respond to your call day or night, whether you are in Banff, Canmore, Lake Louise, Deadman’s Flats, Exshaw, Kananaskis, anywhere in the Bow Valley & beyond

Email your requests for service via this website (go to Service Request tab above).

We accept all forms of payment including Visa, MasterCard, American Express. We can process your payments over the phone, quickly & easily. 


What makes your technicians different from the rest?

Our technicians are professional in everything they do, from the uniforms they wear, to the way they treat you with courtesy and respect. You will notice the difference the minute they arrive at your door.  They really want to help you with your problem. They'll take the time listen to your concerns, ensure you know all of your options and in the end, ensure that you are satisfied with the work done. You'll definitely be happy you called us!


When I have had trouble in the past, I have called other plumbers, but no one answers the phone.  What makes you different?

  • First of all, we always answer our phone, no exception, 24/7.
  • Second, we have great staff - they are competent, knowledgeable people, and they want to help you!
  • One of them will answer your call. If they don’t have a solution for your problem right then and there, they will get back to you with one, quickly.  Rest assured, if you have a plumbing problem - we have the answer.
  • EMERGENCY? You are not alone. Outside of regular office hours, our professional plumbers alternate covering night time and weekends. So if you have an emergency, we can help you. Call 403-762-2160 or Toll Free 1-877-765-2160

If I had to call you in the middle of the night, would you answer the phone? Would you come to my aid right then and there?

Yes. We provide a TRUE EMERGENCY SERVICE! If you need us, we will be there. Even after hours, you can Call 403-762-2160 or Toll Free 1-877-765-2160.Your call will be answered by the plumber on call and a plumbing professional will respond to your emergency, no matter what time it is.


Are your technicians Alberta certified in plumbing and gas trades?

All of our plumbing professionals are Certified Journeyman and/or Indentured Apprentices, so you know they have a solid foundation of skills and knowledge, as required by the Alberta Apprenticeship Board, for their level.  Our plumbing professionals have honed their skills with years of practical experience in the field. There is no problem that collectively, they cannot solve.


How do you keep up to date with the latest trends, technologies and practices in the industry?

As an employer, we believe in life-long learning.  We encourage and support personal and professional development throughout our organization. We support our plumbing professionals in their pursuit of the Journeyman trade designation. We take advantage of supplier sponsored training on new equipment and technologies whenever we can. We offer comprehensive safety training and look to industry leaders to emulate best practice.


Do you carry business liability insurance and are you fully covered by WCB?

Yes we do, and we will provide proof of each on request.


Do you have well stocked service vehicles, for one-stop repair?

Yes. If you need a more specialty item that we do not have in stock, we have the ability with our contacts in the industry, to bring that item in as necessary and as soon as possible.


Do you warranty/guarantee your work?

Yes - 100% - if any fixture, service, or equipment you received from Bill’s Plumbing & Heating fails under normal wear conditions in the first year, we will repair or replace at absolutely no charge to you!


I see that you offer a customized preventative maintenance program – Can you tell me more about that?

The program entitles you to 3 checks a year, by a plumbing professional, to catch problems before they happen. Having your boiler system inspected regularly can prolong its lifespan and increase efficiency. If there is any sign of trouble, our plumbing professionals will find it and fix it BEFORE it becomes a big problem.


I called your company because of the service you offer, but what if the plumber you've sent before is no longer with you?  Do you still have all the information you need about my place of business, or my home to do the job efficiently?

We track your service history for you. We maintain a computerized database of information that allows us to see previous work performed at that address.  If you've had work done with us any time since 1985, we have the details of that service and will be able to help you.  So regardless of which of our plumbing professionals provided the service originally, they have access to all of the information and you will be treated to the same excellent service.

Our system also allows for tracking of future dated services like our Customized Preventative Maintenance Contracts, Spring and Fall Maintenance, call us to find out about our seasonal packages.


What about your rates, how do you compare to other companies?

We have invested a lot of time & money in improving our efficiencies so that we can give you the service you deserve and still offer competitive pricing. Give us a call today, book an appointment and find out why we're your...

Your Local Plumbing Professionals, The Experience You Want, The Service You Deserve GUARANTEED!